This integration will allow you to create and update articles with their specific details towards Autotask. A very helpful tool to make sure you only need to maintain an article database in one solution, in this case weclapp. We are using either the article type or the article group to distinguish between products and services. Matching products between the 2 solutions is done based on the weclapp article code and the Autotask internal product id. To match services we had to use the service name (which is unique in Autotask). Categories are maintained and have to exist on both solutions with the same name. Failure to configure this accordingly will yield an exception log for that particular article. After every transfer a log can be viewed on our platform or via mail. This log will show you the articles that were created/updated and/or the ones that failed (including the reason why).
Project and administration costs = € 150 one-off (*)
Subscription weclapp to Autotask article sync = € 50 per month
(*) When you order multiple integrations at once, this fee will only be charged once.